Return and Refund Policy

Return & Refund Policy

At NicheBand Co., we deliver reliable products and clear, straightforward policies. Below are our terms for returns and refunds across all global markets.

Scope of This Policy

This policy covers all orders placed through NicheBand Co. and shipped to Europe, North America, Western Asia, Asia, and Africa.

European Union — 14-Day Window

Customers in the European Union may request a return or refund within 14 calendar days of order delivery under these conditions:

The item arrived defective, damaged, or non-functional.
The item does not match the placed order.

Note: Requests based on change of mind, incorrect size selection, or buyer's remorse do not qualify for refunds.

North America, Western Asia, Asia & Africa

For customers outside the EU, returns and refunds apply strictly to:

Defective or damaged items.
Non-conforming items that differ from the order placed.

Change-of-mind requests or incorrect size selections are not eligible for returns or refunds.

Requesting a Refund

Email brandconiche@gmail.com with the following details:

Order number
Clear description of the issue
High-resolution photos showing the defect or error

Our team reviews requests within 1 to 2 business days. Approved refunds are processed back to your original payment method within 14 business days.

Shipping & Non-Returnable Items

Return Shipping: Customers cover all return shipping fees regardless of location or reason.
Non-Returnable: Items worn, used, modified, missing original packaging, or returned without prior authorization are strictly non-refundable.